To issue credit to a customer select AR - Receivable Transactions.  Then choose the type of credit

Enter the customer the credit will be issued to.  A reference, description or comments can be added as.

Entering a Manual Credit

To enter a manual credit enter the amount and choose the invoice(s) to apply the credits to.

Then select Save Transaction at the top

This will enter a credit that credits accounts receivable and debits the “SalesReturns” General Ledger default as created in the General Ledger Account Defaults

Entering A Credit For A Specific Item

To enter a specific credit for an item on an invoice, first select the customer and then enter the invoice number, or a portion thereof, in the Invoice search box, and select the invoice.

The line items for that invoice will be displayed.

Select an item on the invoice.  Then choose what is being returned, scrapped and credits to the customer.  Choose an adjustment reason and scrap reason, as needed.  Once filled in select Add Reference

Enter the amount being credited.  Note, this can be different from the line item to meet the needs for the individual return reason

Then select the invoice to apply the credited amount to. Note, this does not have to be the invoice that the item was on to meet the different needs for the individual return and customer.

Once all data is filled in choose Save Transaction at the top

General ledger entries will be created based on the selected adjustment and or scrap reasons and their GL codes.

If an item is scrapped it comes back in to inventory and is immediately dumped at one time creating the GL entries as needed.