Before a credit can be created, reason codes must be added to Sprout.  


Before starting, ensure you have the GL codes needed for the reasons.


To add credit reasons select AR - Receivable Transaction Credit Reasons and click Add New Reason



Enter the information required and click Save



Short Code: A brief description

X12 (Optional): The ANSI X12 Reason for the return - more details below

Description: A longer description for the reason

General Ledger Account: The associated GL code


ANSI X12 Codes

In EDI transactions many transactions use a standard set of reasons.  For credits, such as an EDI812, the code for the Sprout credit is mapped to the X12 code.  If EDI is used it is recommended to fill this in when creating new codes.  Examples of popular codes are below.  Certain customers may have codes they require.  Check with Anovys Support for more information.


01 Pricing Error: Indicates a mistake in the price of an item.

03 Item(s) Not Accepted – Damage: Used when items are damaged and cannot be accepted.

04 Item(s) Not Accepted – Quality: Signifies that an item is being rejected due to poor quality.

06 Quantity Contested: Signals that the quantity of the items is incorrect.

07 Incorrect Product: Used when the wrong product was sent.

11 Returns – Damage: Indicates a return of goods that are damaged.

19 Duplicate Billing: Used when an invoice has been billed more than once.

24 Incorrect Discount: Signifies that a discount was applied incorrectly.

30 Delivery Charge Incorrect: Used when a delivery charge is wrong.

59 Item(s) Not Received: Indicates that some or all of the items were never received.

72 Authorized Return: Used to confirm a return that was previously authorized.

97 Handling Charge: Refers to an incorrect handling charge.

E9 Order Cancelled: Used when an order was cancelled after the invoice was sent.

F1 Defective: Signifies that an item is defective.

SF Shipping and Freight Charge: Refers to an adjustment in shipping or freight charges.

RM Returned Material: Used for a general returned material adjustment.