To void a cash receipt, if that receipt has been deposited the deposit must first be voided.  See the Voiding a Deposit section for details.

Once the deposit has been voided, if necessary, go to AR - Receivable Transactions.  Change the Status to All

This will display all cash receipts.  Locate the receipt in question and choose Void

Confirm the void

Alow time for the confirmation to show in the top right.

General Leger Events Associated With Voided Cash Receipt

When voiding a cash receipt a a reversing general ledger even occurs.  NOTE: This should likely be posted in to the same period as the original cash receipt.  Please see your accounting manager for clarification. This may require the manager to reopen the period

NOTE: When you create the new cash receipt and deposit it may be best to post it back on the same original date.  Please see your accounting manager for clarification. This may require the manager to reopen the period